Refund Policy
Anything unused is refundable for 14 days. Every job includes one free redo, and faulty or missing documents are fixed or refunded.
Last updated November 12, 2026
This version was replaced on November 13, 2026, when the 5-Pack’s price and its refund table changed and Paddle.com became our merchant of record. Orders bought under it keep the terms below. The current policy is at seamhire.com/refunds.
Version 2026-11-12 (November 12, 2026). This version always stays atseamhire.com/refunds/2026-11-12. Seamhire is software: our software creates your documents, and Lemon Squeezy sells it as our merchant of record.
1. 14-day refund window for anything unused.
Within 14 days of buying, you get a full refund for anything you haven’t used yet. You don’t need to give a reason.
2. When a job counts as used.
A job is used once our software has created its documents. Your first job starts right after you pay. Each later 5-Pack job starts when you submit its job posting. If creation fails, the job isn’t used.
3. Used jobs aren’t refunded for a change of mind.
Created documents are delivered instantly and can’t be returned. Before you pay, you tick a box agreeing to this, and we email you a copy. Not sure yet? Try the free match check first.
4. 5-Pack: unused jobs are refunded.
Your first used job counts as $19 (the Single price), and each one after it counts as $5. So with 0, 1, 2, 3, 4 or 5 jobs used, you get back $39, $20, $15, $10, $5 or $0. Ask within 14 days of buying; this still works after the pack’s 7 days are up. If you paid a different amount (for example, with a discount code), you get the same share of what you paid.
| Jobs used | You get back |
|---|---|
| 0 | $39 |
| 1 | $20 |
| 2 | $15 |
| 3 | $10 |
| 4 | $5 |
| 5 | $0 |
5. One free redo per job.
Within 7 days, while we still have your files, you can ask us to rerun a job once with the same resume and job posting. Use it if you’d like a different version, or if the new resume scored lower than your original. A redo never uses up a 5-Pack job.
6. Faulty documents are fixed or refunded.
Examples: a file won’t open, or is empty or cut off; it was tailored to a different job; a document you paid for is missing; or it adds an employer, title, date, degree or number you never gave us. We fix it for free. If the fix doesn’t work, or we haven’t fixed it within 3 business days of your email, we refund that job: $19 for a Single, or at least $7.80 for a 5-Pack job (that job then counts as unused). If you’d rather keep the documents, we give a partial refund instead. This isn’t limited to 14 days. After 7 days our copy is deleted, so we may ask you to send yours.
7. Not delivered, or charged twice?
Full refund of that charge, at any time.
8. How to ask.
Email support@seamhire.com from your account email, or reply to your receipt. Include your order number if you have it. We usually reply within one business day. Never send passwords or card details. Please email us before disputing a charge with your bank; it’s faster for you.
9. How refunds are paid.
Lemon Squeezy, our merchant of record, sells Seamhire and pays refunds to your original payment method. A refund can take up to 10 days to appear. Lemon Squeezy’s Buyer Terms also apply, and it may review requests itself. We and Lemon Squeezy decline requests that show fraud or refund abuse. That never limits rules 6 and 7.
10. What a refund closes.
A fully refunded order is closed: its documents are removed from your account and any unused jobs are cancelled. A refund of unused 5-Pack jobs cancels only those jobs.
11. Your legal rights.
Nothing in this policy limits your rights under the consumer law where you live, including for documents that are faulty, not as described or not delivered.